Privacy Policy

At Big Swerte, we are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable Philippine data privacy regulations.

By registering and using our platform, you consent to the collection and processing of your personal information as described in this policy. Please read it carefully to understand how we handle your data and what rights you have as a data subject.

Information We Collect

We collect personal information from you in the course of your registration, use of our platform, and interaction with our services. The types of information we collect include:

Information You Provide Directly

• Registration details — your full name, date of birth, mobile number, and email address submitted during account creation
• Identity verification documents — government-issued identification and proof of address submitted during the account verification process
• Financial information — payment method details, transaction records, and account balance information related to your deposits and withdrawals
• Communication records — messages, inquiries, and correspondence submitted through our customer support channels

Information We Collect Automatically

• Device information — the type of device, operating system, and browser you use to access our platform
• Log data — your IP address, login timestamps, pages visited, and actions taken during your session on our platform
• Location data — general location information derived from your IP address to ensure compliance with geographic restrictions
• Cookie data — information collected through cookies and similar tracking technologies as described in Section 6 of this policy

Information From Third Parties

• Payment processors — transaction confirmation and payment status information received from our payment partners including GCash, Maya, and GrabPay
• Identity verification services — information received from third-party verification providers used to confirm the authenticity of submitted identity documents

How We Use Your Information

The personal information we collect is used strictly for legitimate purposes related to the operation of our platform and our compliance with applicable Philippine law. Specifically, we use your information for the following purposes:

• Account registration and management — to create, maintain, and manage your player account on our platform, including processing your login credentials and account settings
• Identity verification and KYC compliance — to verify your identity in accordance with PAGCOR requirements and the Anti-Money Laundering Act (AMLA) before processing withdrawals and other sensitive account actions
• Processing transactions — to facilitate deposits, withdrawals, and other financial transactions on your account securely and accurately
• Fraud prevention and security — to monitor account activity, detect suspicious behavior, and protect our platform and players from unauthorized access, fraud, and financial crime
• Customer support — to respond to your inquiries, resolve disputes, and provide assistance with account-related concerns through our support channels
• Promotions and communications — to inform you of bonuses, promotions, and platform updates that may be relevant to your account, where you have consented to receive such communications
• Regulatory compliance — to fulfill our legal obligations as a PAGCOR-licensed operator, including reporting requirements under the AMLA and other applicable Philippine regulations
• Platform improvement — to analyze usage patterns and player behavior in aggregate to improve the performance, features, and overall experience of our platform

We do not use your personal information for any purpose beyond what is described in this policy without your prior consent.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for commercial purposes. However, there are specific circumstances under which your information may be shared with trusted parties as part of our platform operations and legal obligations:

Payment Partners

We share relevant financial and identity information with our payment processors — including GCash, Maya, and GrabPay — to facilitate the secure processing of your deposits and withdrawals. These partners operate under their own privacy and security frameworks and are bound by confidentiality obligations.

Identity Verification Providers

Where third-party verification services are used to confirm the authenticity of your submitted identity documents, the necessary information is shared with these providers solely for verification purposes.

Regulatory and Government Authorities

As a PAGCOR-licensed operator, we are legally required to share certain player information and transaction records with regulatory bodies including PAGCOR and the Anti-Money Laundering Council (AMLC) when required by law. This includes reporting suspicious transactions under the Anti-Money Laundering Act (AMLA).

Law Enforcement and Legal Proceedings

We may disclose your personal information to law enforcement agencies, courts, or other government bodies when required by a valid legal order, warrant, or regulatory directive issued under Philippine law.

Service Providers

We may share limited information with trusted third-party service providers who assist in the operation of our platform — such as IT infrastructure, analytics, and customer support services. These providers are contractually bound to handle your data securely and use it only for the purposes for which it was shared.

In all cases, we ensure that your personal information is shared only to the extent necessary and with parties that are bound by appropriate confidentiality and data protection obligations.

Data Storage and Security

All personal information collected through our platform is stored and protected in accordance with the Data Privacy Act of 2012 and the security standards required by PAGCOR. We take every reasonable measure to ensure that your data is kept safe from unauthorized access, loss, alteration, or disclosure.

Our data storage and security measures include:

• Encrypted storage — all personal data stored on our servers is protected using industry-standard encryption, ensuring that your information cannot be accessed or read by unauthorized parties
• Access controls — access to personal data within our organization is strictly limited to authorized personnel who require it to perform their specific roles. Unauthorized internal access is prohibited and subject to disciplinary action
• Secure server infrastructure — our platform operates on secure, regularly maintained server infrastructure with multiple layers of technical protection against external threats
• Regular security assessments — we conduct periodic reviews and assessments of our data storage systems to identify and address potential vulnerabilities before they can be exploited
• Incident response protocols — in the event of a data breach or security incident involving personal information, we have established procedures for containing the incident, assessing the impact, notifying affected players, and reporting to the National Privacy Commission (NPC) as required by law
• Data minimization — we store only the personal information that is necessary for the purposes described in this policy. Information that is no longer needed is securely deleted in accordance with our data retention schedule

While we implement every reasonable measure to protect your data, no system is completely immune to risk. We encourage all players to take personal security precautions — such as using strong passwords and enabling two-factor authentication — to further protect their accounts.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and support certain operational and security functions. This section explains what cookies are, how we use them, and what choices you have regarding their use.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website or use a web-based application. They allow the platform to recognize your device, remember your preferences, and collect information about how you interact with our services.

How We Use Cookies

We use cookies for the following purposes:

• Essential cookies — these are necessary for the platform to function correctly. They enable core features such as secure login, session management, and account access. Without these cookies, certain parts of our platform will not work properly
• Performance and analytics cookies — these cookies collect anonymized information about how players use our platform, including which pages are visited most frequently and how long sessions last. This data helps us improve platform performance and user experience
• Security cookies — used to detect and prevent fraudulent activity, unauthorized access, and other security threats during your session on our platform
• Preference cookies — these remember your settings and preferences — such as language or display options — so you do not have to reconfigure them each time you visit

Your Cookie Choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our platform and prevent certain features from working correctly. Non-essential cookies can be disabled without impacting your core platform experience.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights with respect to your personal information held by us. We are committed to honoring these rights and making it easy for you to exercise them.

Your rights as a data subject include:

• Right to be informed — you have the right to know what personal information we collect about you, why we collect it, and how it is used, stored, and shared. This Privacy Policy serves as our primary disclosure of that information
• Right to access — you have the right to request a copy of the personal information we hold about you, including details of how it has been processed and with whom it has been shared
• Right to rectification — if any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated
• Right to erasure — you have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to object — you have the right to object to the processing of your personal information for specific purposes, including direct marketing communications, where such processing is not required by law
• Right to data portability — you have the right to request that your personal data be provided to you in a structured, commonly used format so that it can be transferred to another service provider where technically feasible
• Right to file a complaint — if you believe that your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines

To exercise any of these rights, please contact our customer support team via live chat, phone, or email. We will respond to all data subject requests within the timeframes prescribed by the Data Privacy Act.

Retention of Personal Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

The retention periods above reflect our obligations under the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and PAGCOR regulatory requirements. In cases where legal proceedings, regulatory investigations, or disputes are ongoing, relevant data may be retained beyond the standard periods until the matter is fully resolved.

Once the applicable retention period has expired, personal data is securely deleted or anonymized in a manner that prevents reconstruction or identification of the individual concerned.

If you close your account, your personal information will be retained for the applicable periods above before being permanently deleted from our systems, except where retention is required by law.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our platform operations, legal obligations, or regulatory requirements. Any updates will be posted on this page with a revised effective date at the top of the document.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. For significant changes that materially affect your rights or how your data is handled, we will make reasonable efforts to notify you directly through your registered email address or mobile number.

Your continued use of our platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of our platform and may request the deletion of your personal data in accordance with your rights under the Data Privacy Act of 2012.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to our team:

• Phone: +63 924 529 4083
• Email: bigswerte12@gmail.com
• Live Chat: Available 24/7 directly on the Big Swerte platform.
• Social Media: Message us through our verified social media accounts.

For formal data privacy concerns or requests to exercise your rights as a data subject, you may also contact the National Privacy Commission (NPC) of the Philippines directly through their official website at www.privacy.gov.ph.